TD customers frustrated as money from email transfers float around in cyberspace

October 31st, 2017  |  Canadian Business

Several TD Bank customers have come forward to express frustrations over issues with TD’s email transfer service. These customers have experiences issues depositing money that was sent to them into their accounts.

Shaun Rickard, who owns his own business, was among those experiencing problems. Rickard often receives email transfers from customers, and currently has $1,700 that was sent to him floating around in transfer limbo.

"It's just kind of floating right now [in cyber space]" says Rickard who owns Home Doctor, in Toronto. "It's very frustrating."

When Rickard reached out to TD on Facebook about the problem, he was frustrated with the response at it held no answers. TD just responded with an acknowledgement of the issue and promise that they were working to fix it.  

"They don't seem to be very forthcoming as to why it's down," said Rickard. "Have you been hacked, is there a security breach?"

According to TD Bank, to their knowledge the email transfer issues are affecting only a small number of customers, and they are working swiftly to rectify the problem.

In an email to CBC News, spokesperson Meghan Thomas cited "a recent update to provide enhanced features" as the root of the email transfer problems.

"We apologize for the inconvenience this may have caused customers and we are working around the clock to fix it," Thomas went on to say.