Sunwing on the hook for delayed baggage from direct flights
10 days after Mario Stojanac and his family landed on a direct flight from the Dominican Republic, their luggage has yet to arrive at their home.
Stojanac says that Sunwing’s communication efforts have been dismal, and he wonders if he will ever see his luggage again.
“The family landed in Toronto around 8 p.m. on Saturday, April 14, during an ice storm that lasted through the weekend. During that time, several Sunwing flights were delayed and many passengers went home without their luggage.”
Across Southern Ontario, the recent ice storm caused flooding, power outages, and property damage.
Because of the length of time it has taken for Stojanac to receive his belongings, he feels tossed aside by the airline.
“I feel like they don’t care,” he said. “Absolute apathy.”
The airline had their own story to tell reporters from CBC news; one that involved a corporate and personal apology plus a claim to compensate those affected.
Stojanac says he has yet to receive either compensation or an apology. None of the baggage from their flight arrived in Toronto, and the family claims that no direction was given by Sunwing at the airport after the fact.
“After waiting more than three hours, they learned from a fellow passenger they needed to fill out a missing luggage claim form in order to get through Canadian customs without their bags.”
Other passengers have started to receive some of their luggage back, plus $100 Sunwing vouchers to be used on future flights.
Unfortunately, these circumstances may be too unforgettable for travellers who say they never wish to fly Sunwing again.
One woman, who travelled to Jamaica during the same time period and encountered the same luggage mishandling says the compensation isn’t enough.
“It doesn’t cover the way people were treated.”